GENERAL:
1.If you place an order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (RG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3.The shipping costs, which are the product shipment expenses, will be paid by the buyers.
4.Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers can terminate the contract.
5.The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with any warranty certificate, user manual, and similar documents, if available.
6.If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the date it learns of this situation, and the total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7.If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product will end.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8.After the product is delivered, if it is determined that the credit card used for payment by the buyer has been used unfairly by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product in question to the SELLER within 3 days, with the shipping expenses borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9.If there are force majeure reasons that the Seller cannot foresee and the product cannot be delivered on time, the situation will be notified to the Buyer. The buyer can request the order to be canceled, the product to be changed with a similar one, or the delivery to be postponed until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the fee will be paid to him in cash within 14 days. If the buyer made the payment by credit card and cancels it, the price of the product will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer this amount to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10.The buyer will examine the contracted goods/service before receiving them; they will not receive crushed, broken, torn-packaged goods/services from the cargo company. The goods/services received will be considered undamaged and intact. After delivery, the BUYER is obliged to protect the goods/services with care. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11.The BUYER may use the right to withdraw from the contract by rejecting the goods without any legal or penal liability and without providing any justification, provided that they notify the SELLER through the contact details below within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the address they indicated.
12.NOTIFICATION OF THE RIGHT OF WITHDRAWAL TO THE SELLER'S CONTACT INFORMATION:
COMPANY
NAME/TITLE: Toytex Tekstil Paz. San. Tic. Ltd. Şti.
ADDRESS: Halfettin Mah. Sarıcıoğlu Sok. No:51 A Battalgazi / MALATYA
EMAIL: [email protected]
PHONE: 0541 729 34 44
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
13.If the bought service is a service, this 14-day period starts from the date the contract is signed. In service contracts which, with the consumer's approval, start to be performed before the expiration of the withdrawal period, the right of withdrawal cannot be used. The notification regarding the Right of Withdrawal has been provided to the Buyer in the Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the conditions of the Right to Withdrawal.
14.The costs arising from the exercise of the right of withdrawal are borne by the SELLER.
15.The use of the right of withdrawal shall be communicated to the SELLER within the 14 (fourteen) days through registered mail, fax, email, or by the method notified by the SELLER, and the product should be unused according to the provisions of the "Products for which the Right of Withdrawal cannot be Exercised" stipulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16.The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned was issued to a corporate entity, it must be returned with the corporate return invoice issued by the institution when being returned. Returns of orders invoiced to corporate accounts cannot be completed unless a RETURN INVOICE is issued.)
17.The return form, the box, packaging, and any standard accessories of the products to be returned must be complete and undamaged.
RETURN CONDITIONS:
18.The SELLER is obliged to refund the total price and return the documents that put the BUYER into debt, to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification, and take back the goods within 20 days.
19.If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for changes and deteriorations in the goods or product caused by proper use within the withdrawal period.
20.If, due to the exercise of the right to withdraw, the campaign limit amount set by the SELLER is reduced, the discount amount enjoyed within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21.Contracts regarding goods prepared in line with the buyer's wishes or clearly personal needs, and those that are not suitable for return, such as lower parts of underwear, swimwear, bikini bottoms, make-up products, single-use products, goods that carry the risk of spoiling quickly or expire, and products where the package has been opened after delivery to the BUYER and it is considered unsuitable for return for health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated by nature, apart from those provided under the subscription agreement, goods relating to periodicals such as newspapers and magazines, services performed immediately in the digital environment or intangible goods delivered immediately to the consumer, and audio or video recordings, books, digital content, software programs, data recording, and storage devices, computer supplies if their packages have been opened by the BUYER cannot be returned as per the Regulation. Also, it is not possible to exercise the right of withdrawal for services started with the consumer's approval before the withdrawal period ends as per the Regulation.
22.Cosmetic and personal care products, underwear products, swimwear, bikinis, books, reproducible software, and programs, DVDs, VCDs, CDs, and cassettes, and stationery supplies (toner, cartridge, ribbon, etc.) must be unopened, including unopened, untested, unspoiled, and unused packaging/necessitates in order to be returned.
23.According to the following distance contracts regulation; products for which the right of withdrawal cannot be used,
Contracts for goods prepared in accordance with the consumer's wishes or personal needs.
Contracts for the delivery of goods that may perish quickly or have an expiration date might expire.
Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; and their return is not suitable for health and hygiene reasons.
Contracts for goods that are mixed with other products after delivery and cannot be separated by nature.
Contracts regarding books, digital content, and computer consumables presented in a physical environment, if their protective elements such as packaging, tape, seal, package have been opened after delivery.
Contracts for accommodation, transportation of goods, car rental, catering, and leisure activities for entertainment or recreation purposes to be held on a specific date or period.
Contracts for services executed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
STATE OF DEFAULT AND LEGAL CONSEQUENCES
24.The BUYER, who has performed the payment transactions with a credit card, accepts, declares, and undertakes that, in the case of default, they will pay interest under the credit card contract with the cardholder bank and be liable to the bank. In this case, the relevant bank may resort to legal means; demand the costs and attorney fees from the BUYER, and, in any case, if the BUYER falls into default due to their debt, the BUYER accepts to pay the damage and loss of the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
25.You can make it by Bank Transfer or EFT (Electronic Funds Transfer) from any of our bank accounts at HALKBANK and QNB FİNANSBANK (TL).
26.You can use your credit cards on our site to benefit from online single payment or online installment opportunities for all kinds of credit cards. In online payments, the amount will be withdrawn from your credit card at the end of your order.